Complaints
Tell us if something has gone wrong.
1. Raise the concern
Contact the MOTOVA adviser handling your enquiry and explain what happened, the vehicle or application involved, the outcome you want and any supporting dates or documents.
2. Review and response
We will acknowledge the concern, review the available information and explain the proposed resolution. Complex complaints may require information from a supplying or delivery partner.
3. Escalation
If you remain dissatisfied, ask for the complaint to be reviewed by a senior member of the team. Where another regulated or supplying business is responsible, we will explain the relevant escalation route.
If you do not yet have an adviser, submit an enquiry and select “Prefer to discuss,” then state that you need the complaints contact route when the team calls you.
Contact MOTOVA